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***
programma***
25 maggio
ore
12 - Benvenuti al SeCA
ore 12,30 - Workshop – parte 1
“Main trends in the European Contact Center
market”
-
Presentation of ECCCO
-
Best practices and experience in terms of HR management
(motivation, salary levels and labour conditions in
Europe)
-
Benchmarking – performance indicators in European
Call Centers
-
Training programs and diplomas in Europe
-
Comparison between premium rate 800 numbers in Europe
-
Legal situation on telemarketing database
-
European quality standards for the contact centre
industry
ore
13,15 - Lunch break on the ECCCO/AFRC stand
ore 14,15
seconda parte workshop
ore 15,00 - Visita alla fiera
ore 19,00
Cerimonia ECCCO Awards e Casques d’Or Awards
ore 20,00 - Cocktail
26 maggio
ore 9,00
Partenza da hotel per Call Center Tour
ore 9,30
visita Call Center
ore 10,30
Visita a Parigi - con la collaborazione di Alcatel Europe
ore 13,00 - Lunch
ore 14,30 - Partenza
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Dear
members of the ECCCO,
We are glad to invite you to our SeCA fair, which will take place
on the 25th and 26th may 2004 in Paris.
You
will find here the entire programme of this special event.
You can visit the website
(if you know a little french)
Free VIP tickets are available for all ECCCO
members and their guests.
You will also have for free :
- the call center guide,
- the entry to the workshops,
- the meals and the Awards Ceremony Event of the 25th may,
- as well as the Paris tour
- meal of the 26th may.
Concerning the accomodation for the attendants, the hotel charges
are 235€ for one person and 250€ for a double-beded room;
the breakfast is 14€50 per person.
As it is the high season, there are no special offers, and we must
book as soon as possible.
If you want to attend it is imperative to give us an answer.
Please let us know within a fortnight if you are coming so we can
close the reservations.
Thank you and we hope that you will be able to join us !
Best regards,
Eric Dadian - President ECCCO
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