Il gala dell’European Contact Centre & Customer Service Awards 2016 si é svolto il 21 Novembre 2016 a Londra.
Vodafone Italia ha vinto nella categoria "Large Contact Centre of the Year"

Judges will be looking for:

• A clear understanding of the contact centres role within the business at all levels, with appropriate resources and systems in place to ensure ongoing success
• Robust people processes including recruitment, learning and development and colleague engagement
• A people-centric environment with effective communication vehicles
• Appropriate reward and recognise schemes
• Evidence that the frontline are involved in decisions that impact them
• Evidence of the positive impact of the centre on the company as a whole
• Clear targets and measures and your performance against each of these
• Evidence of how the centre has contributed to the wider business
• A demonstration of the centre's role within the wider business
  

Shortlisted organisations:
· AXA
· Barclays Bank Premier
· British Gas Sales and Response
· Fusion
· OVO energy
· RSA
· Scottish Gas
· Vodafone Italia.

Per altre info visitare il sito dell'organizzazione inglese


Si ricorda che Vodafone Italia aveva vinto il Premio CMMC 2016
Premio Customer Experience - primo posto
Vodafone. Commercial Operation con Marketing Consumer
Progetto We Care