The
winners of the ECCCO Awards 2008
Six
outstanding European companies were honoured with the 2008 ECCCO
Awards for excellent customer service by the European Confederation
of Contact Centre Organisations (ECCCO):
·
American Express de España (Spain),
· AOL (Ireland),
· Belgacom Customer Care (Belgium),
· DB Direkt (Germany)
· Schindler Aufzüge AG (Switzerland)
· Vodafone (UK). |
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Si
ricorda che CMMC sin dal 2002 é entrato a
far parte di ECCCO, come fondatore |
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Vincent Vanden Bossche, President of ECCCO, handed over the awards
at a gala dinner attended by over 300 call centre professionals
that was sponsored by Verint Systems and hosted by the CCMA
(UK). Now in their fifth year the ECCCO Award event has already
emerged as one of the most important occasions for the industry
in Europe (Manchester 23rd April). |
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Bravissimi
! Italy was not there: next year we will have new awards |
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CEN Standardization update.
The final timetable:
- 1st May 2008 - document to CEN
- Mid July - Launch enquiry
- Mid December - end of enquiry
|
-
9-11 Feb 2009 - Meeting to discuss comments
- March - Documents prepared for formal vote
- June - launch of formal vote
- August - end of formal vote
- Nov 09 - published as standard |
Indice
IFiiT mese di aprile
Curiosità:
i
dati che misurano il nostro pianeta aggiornati in tempo reale.
